What do you need to do in exchange for a refund or refund?

+ Package the product you receive.
+ Send it to us at address:

552 8th street SE
Mason City, IA 50401

—- Recipient name: ZZVLZZ Return
+ Send 01 email to us in the mailbox: [email protected] With the subject “Request exchange or refund” and content is describe the problem of the product

When will you be exchanging or refunding?

We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:

+ You receive an incorrect item
+ Your order contains damaged product(s)
+ Part of your order is missing from the package

Refund method
We use the Paypal payment gateway on the store so the refund will be issued back to your Paypal account.

Timeframe in which ZZVLZZ accept returns?

Returns must be shipped back to us within 30 days from the date you your package is delivered.

Who Is Responsible for Return product?
ZZVLZZ will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer.

When will you receive your refund?

Once we receive the return product please allow 2 – 4 days business to process for you.
All returns product will be processed through our inspection department for approval/rejection.
If you are approved for a refund please allow 5 – 7 business days to receive your refund once it is refunded.

We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.
The item must be in its original box, like new to be returned.

Contact Us:

Email: [email protected]
Address: ZZVLZZ Store
552 8th street SE
Mason City, IA 50401